Grievance Procedure under the Americans with Disabilities Act

Grievance Procedure under the Americans with Disabilities Act

The DRS Grievance Procedure (Oklahoma Administrative Code 612:1-13-9) is established to meet the requirements of the Americans with Disabilities Act (ADA) of 1990. It may be used by any member of the public who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the Oklahoma Department of Rehabilitation Services (DRS). The State of Oklahoma's Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 180 calendar days after the alleged violation to:

Charles Watt, ADA Coordinator
Oklahoma Department of Rehabilitation Services
3535 NW 58th Street, Suite 500
Oklahoma City, OK 73112
(405) 951-3411

After receipt of the complaint, the ADA Coordinator or his designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 45 calendar days from the receipt of the complaint, the ADA Coordinator or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille or audio tape. The response will explain the position of DRS and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or his designee does not satisfactorily resolve the issue, the complainant or his designee may appeal the decision to the DRS Executive Director or her designee.

After receipt of the appeal, the Executive Director or her designee will meet with the complainant to discuss the complaint and possible resolutions. The Executive Director or her designee will then respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or his designee, appeals to the Executive Director or her designee, and responses from these two offices will be retained by DRS for at least three years.

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